Meridian's AI triage reads each incoming request, applies clinical guidelines and ranks the queue. Urgent cases are seen 41% faster; the clinic absorbs 27% more demand without adding staff. Every decision is reviewed by a clinician.
The challenge
Meridian's clinics were doing the impossible job of triaging dozens of inbound requests an hour — over the phone, by email, via the patient portal — while also seeing patients. Things were getting missed.
They needed an AI assistant they could safely trust in a regulated, clinical environment.
"It does not replace clinical judgement — it gets the right patient in front of the right clinician faster. That is exactly the help we needed."
What we did
- Guideline-anchored — only ever recommends — never auto-actions clinical decisions.
- Compliance-first — HIPAA + NHS Data Security and Protection Toolkit aligned from day one.
- Explainable triage — every priority comes with the symptoms and guidelines it was weighed against.
- Clinician review — every AI recommendation is signed off before action.
The outcome
Urgent cases are seen 41% faster. The clinic absorbs 27% more demand without adding staff. Clinicians spend their time on the cases that need them — which is the whole point.
